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Getting started
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Getting Started
How to Create an Account
Fill in the “Book a Demo” form and submit an inquiry. Our sales team will respond to you within 2 to 4 hours and help you set up a demo account. Enter your name, your shop name, email, and click the “Request now” button.
What Happens After Sign Up?
You’ll be guided through a quick setup:
Add shop info
Choose your shop type
Helpful answers when you need them
System Requirements
OxMotive works on any modern browser (Chrome, Edge, Safari). Mobile app is available on iOS (Android coming soon).
Payment & Billing
How Do I Subscribe?
Go to Billing in your account settings. Pick your plan, enter your card details, and confirm.
Can I Cancel Anytime?
Yes. Go to Billing > Manage Plan > Cancel. You’ll still have access until the end of your billing cycle.
What Payment Methods Do You Accept?
We accept Visa, MasterCard, AMEX, and Apple Pay.
How Do I Get Invoices?
Invoices are automatically emailed monthly and available under Billing History.
Features
How to Add a Job
Click New Job, enter customer and vehicle details, upload photos or videos, and select the service.
Checked In
Work Started
Work Done
Complete
These steps help you track every stage clearly.
Adding Team Members
Go to Users, click Invite, and enter their email. Choose their role (Rep, Manager, Admin, etc.).
Using the Dashboard
See your job flow, performance stats, and team activity—all in one place.
Troubleshooting
Can’t Log In
Click “Forgot Password” on the login screen. Still stuck? Contact support via chat.
Mobile App Not Working
Make sure you're on the latest version. Try restarting the app or reinstalling it.
Photos Not Uploading
Check your internet connection. File types should be JPG, PNG, or MP4 under 100MB.
System Is Slow or Unresponsive
Clear browser cache or switch browsers. Contact support if the issue persists.
Reporting & Insights
How to Access Reports
Go to the Reports tab. Choose from job history, service stats, or performance summaries.
Can I Export Reports?
Yes, you can download reports as Excel or PDF files.
What Metrics Are Tracked?
You’ll be guided through a quick setup:
Total jobs completed
Time spent per job
Top services
Staff performance
You’ll be guided through a quick setup:
Setting Up Custom Reports
Advanced reporting is available on premium plans. Contact us to configure it for your shop.
Account Management
How to Update Shop Details
Go to Settings > Business Info. Update your address, hours, or shop name.
Resetting Your Password
In Account Settings > Security, click “Change Password.” Or use “Forgot Password” at login.
Managing User Roles
Admins can assign roles like Manager or Rep. Go to Users > Edit > Change Role.
How to Delete My Account
Email our support team to request account deletion.
We'll confirm and guide you through it.