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OxMotive.co
Terms & Policies
OxMotive provides tools for auto shops to manage jobs and customers. These terms outline how we operate, protect your data, and ensure responsible use of our platform.
Terms of service
Last updated: February 12, 2025
1. Welcome to OxMotive
By accessing or using OxMotive’s services, you agree to be bound by these Terms of Service. If you do not agree, please do not use the platform.
2. Nature of Our Service
OxMotive provides a web-based CRM and iOS mobile application that allows auto service businesses to manage job workflows, customer data, and communications.
OxMotive does not perform, manage, or oversee any vehicle services. We act solely as a technology platform and are not responsible for any service outcomes, payments, or disputes between customers and businesses.
3. Third-Party Disclaimer
OxMotive serves only as a facilitator of communications and record-keeping between service providers and their customers. Invoices, text messages, and updates sent via the platform are the responsibility of the business using our software. OxMotive is not liable for damages, disputes, or claims related to services rendered.
4. Payment Terms
Users retain ownership of their data. OxMotive may access and use this data solely to provide and improve services, in accordance with our Privacy Policy.
5. Limitation of Liability
OxMotive disclaims all liability for indirect, incidental, or consequential damages arising from the use or misuse of our platform.
6. Termination
We reserve the right to suspend or terminate accounts that violate our terms, policies, or any applicable laws.
7. Governing Law
These terms are governed by the laws of Ontario, Canada, without regard to conflict of law provisions.
Privacy policy
Last updated: February 12, 2025
1. What We Collect
We collect personal and vehicle information such as names, emails, phone numbers, VINs, and service history when you or your service provider use the platform.
2. Why We Collect It
To operate and improve the OxMotive platform, deliver requested features, send job related updates, and ensure system performance.
3. Data Use
We do not sell personal data. Information is shared only with necessary third-party services(e.g., email/SMS providers) under strict confidentiality agreements.
4. Data Security
We use modern security protocols (encryption, access controls, etc.) to protect your data.
5. User Rights
You may request access to or deletion of your data by contacting: support@oxmotive.co
6. Invoice & Message Content
Content in invoices or text messages is created by the service provider. OxMotive is not responsible for the accuracy, pricing, or promises made in those messages.
User policy
Last updated: February 12, 2025
1. Authorized Use
Accounts are for authorized users only. Sharing credentials is prohibited.
2. Responsibility for Data
Users are responsible for ensuring their uploaded data is accurate, legal, and compliant with third-party rights.
3. Prohibited Use
Users are responsible for ensuring that the data they input into the system is accurate and does not violate any laws or third-party rights.
4. Platform Role Reminder
OxMotive is a tool — not a service provider. All physical vehicle service interactions are between the customer and the auto business, not OxMotive.
Messaging & Communication Compliance
Last updated: February 12, 2025
1. Consent to Electronic Communication
By using OxMotive, you consent to receive electronic communications (e.g., emails, SMS messages) related to job status, appointments, and platform activity. You may opt out at any time via unsubscribe links or by replying STOP to SMS.
2. For Service Providers Using OxMotive:
- Valid Consent Required
You must only send communications (SMS or email) to recipients who have opted in. - No Repurposing Transactional Messaging
You may not send marketing content using OxMotive’s transactional messaging tools unless the user has explicitly agreed. - Unsubscribe Required
Every email must include a working “unsubscribe” link. Every SMS must honor opt outs immediately. - Timely List Removal
You must remove unsubscribed users
o Immediately (SMS)
o Within 10 days (email) - Avoid Spam Complaints
Sending content that generates high spam/UCE (Unsolicited Commercial Email)complaints — even if not technically spam — is prohibited and may result in account suspension
3. Legal Compliance
You agree to comply with all local, national, and international regulations — including TCPA, CAN-SPAM, CASL, GDPR, or others that apply to your jurisdiction and your recipients.
4. Responsibility for Communications
You (the business) are fully responsible for the content, legality, and delivery of any messages or invoices sent via OxMotive. We are not liable for misuse of the messaging system.